Seaport-E

Ardent Eagle Solutions Prime Contract: N00178-15-D-8470
Visit the Navy Seaport-E site

SeaPort-e is the Navy’s multiple award indefinite delivery/indefinite quantity contract for acquiring support services in 22 functional areas including Engineering, Information Systems, Logistics, and Program Support. The Naval System Commands (NAVSEA, NAVAIR, SPAWAR, NAVFAC, and NAVSUP), the Military Sealift Command, the Office of Naval Research, and the United States Marine Corps use this vehicle to contract for services requirements.

Ardent Eagle Solutions is a Veterans Administration verified Service Disabled Veteran Owned Small Business qualifying as Small Business for all NAICS codes and authorized to support in all seven geographic zones defined by the SeaPort-e contract.

We offer an experienced team comprised of both large and small businesses that augments our organic capabilities.

Ardent Eagle Solutions Prime Contract: N00178-15-D-8470

The table below provides a graphical representation of the last three years experience for each of the Team Members on the Ardent Eagle Solutions Team.
Government Contracting Officer:
Name: Ms. Stacy McQuage (Effective: 01 June)
Phone: 540.653.7087
E-Mail: Seaport_ePCO@Navy.mil

Ardent Eagle Solutions SeaPort-e Program Manager:
Name: Mr. Joseph Albano
Phone: 813.486.5959
E-Mail: Joe.Albano@ArdentEagleSolutions.com

Ardent Eagle Solutions Quality Manager:
Name: Mr. Gene Steffanetta
Phone: 727.744.7510
E-Mail: Gene.Steffanetta@ArdentEagleSolutions.com

The most recent conformed copy of each Task Order received under this contract by the Ardent Eagle Solutions Team will be posted here.
Team Member Capabilities and Areas of Expertise
Artel LLC (Artel) Artel is an International Organization or Standards (ISO) 9001:2008 certified global leader in information technology (IT) and managed services. Founded in 1986, Artel’s information and communications professionals provide Government customers with a full spectrum of network support services including program management, network management, systems and solutions integration, logistical and field support and Information Assurance (IA). With a performance record on six continents providing mission support to the DoD and other Federal Agencies, Artel is well positioned to provide the Navy and other SeaPort-e customers with scalable mission support operations including engineering, test and evaluation, technical support, 24/7/365 Customer Support Help Desk, and deployable field support.
BCF Solutions Inc. (BCF) BCF was founded in 2003 and is an industry-leading professional services firm providing its government and commercial customers with quality and timely services and products at affordable prices. BCF provides quality engineering, program management, business management, analysis services, scientific solutions, and professional services that integrate the technical, operational, programmatic, and policy aspects for the Federal Government and a diverse range of commercial clientele. BCF reduces costs and improves performance for its customers through technical enhancement, process improvement, quality assurance, and collaboration.
Global Technical Systems (GTS) GTS is an experienced ISO 9001:2008 certified company with a solid history of providing innovative, cost-effective, high-tech engineering products and product-based services encompassing hardware/software system design, upgrade, integration, evaluation, selection, and procurement. Additionally, GTS provides IT support services, software development, depot repair, and fleet support for radar and display/distribution systems. GTS’s customers include Naval Sea Systems Command (NAVSEA), Naval Air Systems Command (NAVAIR), Naval Research Laboratory (NRL), USSOCOM, Defense Microelectronics Activity, U.S. Coast Guard, Office of Naval Research (ONR), Department of Homeland Security, DISA, Department of Justice, U.S. Department of Agriculture Farm Service Agency, and other Government agencies.
Island Creek Associates, LLC (ICA) ICA is a Maryland-based small business, certified as 8(a), Small Disadvantaged Business, Economically Disadvantaged Woman Owned Small Business/Woman Owned Small Business with a focus on supporting the DoD and state contracting opportunities. ICA provides expertise in a variety of diverse competencies such as engineering analysis and research/development, facilities engineering and management, space planning, program management, logistics, financial and contract services, information technology services, and office and program/project administration. ICA clients include the U.S. Marine Corps (Marine Corps Systems Command) Global Combat Support Systems – Program Management Office, Naval Air Warfare Center – Aircraft Division, Naval Facilities Engineering Command (NAVFAC), and the Department of Navy, Assistant for Administration – Facilities and Support Services Division (DoN/AA-FSSD) through the Naval Supply Systems Command (NAVSUP).
Mobius Industries USA, Inc. (Mobius) Mobius is a Washington-based business that has supported the Marine Corps Tactics and Operations Group (MCTOG) Attack-the-Network (AtN) research and development contract. Mobius employs subject matter experts that work with the operational planning teams (OPTs) in the Marine Corps Counter-Improvised Explosives Device Operational Advisory Group (OAG) and through the Training and Education Command (TECOM) AtN OPT, which included Operating Force personnel in order to integrate actions conducted across all elements and levels of the Marine Air-Ground Task Force (MAGTF) (including joint/combined/inter-agency partners as applicable) to neutralize threat networks. Mobius has supported both MCTOG and MAGTF Training Systems Support (MTSS) in the development, testing, IA, technical documentation, and training of various modeling and simulations.
OTD Solutions & Services, LLC (OTD) OTD is a Service-Disabled Veteran Owned Small Business that provides engineering, information systems, and information technology solutions and services to Defense, Federal and commercial clients. OTD capabilities are geared to meet the needs of its clients for enhancement, modernization, development, deployment, and sustainment of C4ISR and business systems. The OTD management team has serviced and supported the broad spectrum of clients who use Seaport-e, to include NAVAIR, NAVSEA, Space and Naval Warfare Systems Command, Marine Corps System Command, Warfare and System Centers, and Logistics Depots as well as a broad spectrum of Department of the Navy operating commands, joint and unified commands, and federal customers.
Science Applications International Corporation (SAIC) SAIC is a leading technology integrator that provides full lifecycle services and solutions in the technical, engineering, and enterprise IT markets. SAIC has approximately 13,000 employees worldwide. SAIC designs, develops, and sustains offerings that empower diplomatic missions, support warfighter requirements, and advance exploration from the ocean floor to outer space. SAIC maintains leadership positions in supply chain management, hardware integration, and global network integration. SAIC’s diversified contract base enables the company to provide end-to-end capabilities and solutions across mission and enterprise lifecycles. SAIC does all this with the constant and deliberate commitment to ethical performance and integrity that has marked SAIC since its founding. SAIC has a strong commitment to supporting programs of national importance, helping to solve or undertake our country’s most significant problems. SAIC offers a broad range of services and solutions to address its customers’ most complex and critical technology-related needs.
Vanguard Solutions, Inc. (Vanguard) Vanguard is a Service-Disabled Veteran Owned Small Business headquartered in Orlando, Florida. Vanguard brings expert, innovative and diversified research, engineering services, technical support, and products to Government and industry throughout the globe. Vanguard specializes in highly efficient, cost-effective, integrated solutions for the warfighter, whether in the air, on land or at sea. Vanguard covers the spectrum of live, virtual, and constructive training, focused on the delivery of joint force, on-board training, and distributed system solutions.
SeaPort-e Functional AreaAESArtelBCFGTSICA Mobius OTD SAIC Vanguard
3.1 - Research and Development Supportxxxxxxx
3.2 - Engineering, System Engineering and Process Engineering Supportxxxxx xxx
3.3 - Modeling, Simulation, Stimulation, and Analysis Supportxxxx
3.4 - Prototyping, Pre-Production, Model-Making, and Fabrication Support xxxx
3.5 - System Design Documentation and Technical Data Supportxxxxxxxxx
3.6 - Software Engineering, Development, Programming, and Network Supportxxxxxxxxx
3.7 - Reliability, Maintainability, and Availability (RM&A) Supportxxx
3.8 - Human Factors, Performance, and Usability Engineering Supportxx
3.9 - System Safety Engineering Supportxx
3.10 - Configuration Management (CM) Supportxxxxxxxx
3.11 - Quality Assurance (QA) Supportxxxxxxx
3.12 - Information System (IS) Development, Information Assurance (IA), and Information Technology (IT) Supportxxxxxxxx
3.13 - Inactivation & Disposal Support
3.14 - Interoperability, Test and Evaluation, Trials Supportxxxxxxxx
3.15 - Measurement Facilities, Range, and Instrumentation Supportxxxx
3.16 - Logistics Supportxxxxx
3.17 - Supply and Provisioning Supportxxxx
3.18 - Training Supportxxxxxx
3.19 - In-Service Engineering, Fleet Introduction, Installation and Checkout Supportxxxxx
3.20 - Program Supportxxxxxxx
3.21 - Functional and Administrative Supportxxxxxx
3.22 - Public Affairs and Multimedia Supportx
Ardent Eagle Solutions considers customer satisfaction a key indicator to Program and Task Order success. To ensure consistency in quality across Task Orders, it is important to have an established and customer-approved quality assurance program that is defined, communicated, and monitored for adherence throughout the Program Team. Each Task Order Lead is accountable to our Seaport-e Program Manager (PM) for delivery of a product/service according to standardized project management guidelines. Program-level processes, templates, frequent and open communications, and “senior to subordinate” direction ensure unity of effort, repeatable and consistent quality across Task Orders, and that individual Task Order successes contribute to overall Program success. To promote production and delivery of high quality work, we:

  • Hire and retain people with the right work ethic, attitude, and knowledge, skills, and abilities.
  • Establish and use the Responsible, Accountable, Consult, Inform (RACI) model.
  • Hold team members accountable to achieve service levels/metrics in their area of responsibility; provide daily feedback during the first two weeks of a Task Order and weekly feedback during the first two months to early on encourage high performance or apply corrective actions.
  • Ensure our Task Leads understand what quality standards will be applied, how they will be applied and monitored, and how they link to expected benefits.
  • Establish a program-level library of references, templates, and processes for use by all Team Members.

The customer, through assigned task weightings in the Quality Assurance Surveillance Plan (QASP), identifies the tasks, at both the Program and Task Order levels, considered most significant to successfully meet objectives. This ranking allows our management and technical leadership to properly focus team efforts and resources. Our PM sets the Program environment of what is acceptable and Task Order Leads implement that guidance within their Task Orders. Our Quality Management (QM) approach supports the delivery of high-quality products and service by providing visibility into, and feedback on, Program/Task Order processes, associated work products, and service delivery throughout the life of the Program/Task Order. Our QM approach includes:

  • Perform Quality Planning. We document our Program QM processes to effectively execute QM activities. Systematic processes that translate QM into measurable objectives and requirements have a sequence of steps for realizing them within a specified timeframe. Our QM approach includes our quality objectives and the control measures to use. Central to this approach is a description of the quality strategy and the expected quality performance measures. Our Quality Plan establishes how the program will objectively evaluate its processes and the QM audit schedule for when these goals will be realized.
  • Perform Quality Assurance (QA). Our QA goal is to promote consistent application and use of approved processes. During QA, the specific approach to be followed in performing the services activities is identified and documented; we use a checklist to document the results of the quality control (QC) review. Quality measurement data is collected to support Program/Task Order measurement activities and is analyzed in order to evaluate and improve overall Program/Task Order performance. 
  • Perform QC. This involves monitoring specific results to determine if they comply with relevant quality standards and identifying ways to eliminate causes of unsatisfactory results. Our evaluation of work products and services begins with the determination of the purpose of the product or services. QC identifies deficiencies and promotes problem resolution; manages changes; and provides data, report, and Program/Task Order deliverables that are accurate, reliable, and acceptable for their intended use. Our QC records and tracks the ongoing activities that the Program/Task Order team performs to correct deviations from the plan. The list of items evaluated should be ranked in priority order taking into account such individual factors as volume, dollar value, mission importance, or some other weighted criteria.  
  • Communicate Results. Quality issues are communicated on a regular basis to all interested parties. Non-compliance issues are resolved by the Program Team with support of the PM, quality leads, and AES’ QA Manager. The QC evaluation identifies which processes, procedures, policies, work products, or services achieve desired results and which are noncompliant. For non-compliant items, the defect along with suggested corrective actions is documented. Findings are discussed with the PM and a POA&M is established.
  • Establish Records. Our QM effort is a formal process which results in the requirement to establish and maintain a record of all quality-related activities.

Lessons Learned information increases our knowledge base, establishes a history of best practices for reuse, and is essential for continuous process improvement. 
Please contact our Quality Manager for additional details on our Quality Assurance program.

The table below provides a graphical representation of the last three years experience for each of the Team Members on the Ardent Eagle Solutions Team.
Government Contracting Officer:
Name: Ms. Stacy McQuage (Effective: 01 June)
Phone: 540.653.7087
E-Mail: Seaport_ePCO@Navy.mil

Ardent Eagle Solutions SeaPort-e Program Manager:
Name: Mr. Joseph Albano
Phone: 813.486.5959
E-Mail: Joe.Albano@ArdentEagleSolutions.com

Ardent Eagle Solutions Quality Manager:
Name: Mr. Gene Steffanetta
Phone: 727.744.7510
E-Mail: Gene.Steffanetta@ArdentEagleSolutions.com

Team MemberCapabilities and Areas of Expertise
Artel LLC (Artel)Artel is an International Organization or Standards (ISO) 9001:2008 certified global leader in information technology (IT) and managed services. Founded in 1986, Artel’s information and communications professionals provide Government customers with a full spectrum of network support services including program management, network management, systems and solutions integration, logistical and field support and Information Assurance (IA). With a performance record on six continents providing mission support to the DoD and other Federal Agencies, Artel is well positioned to provide the Navy and other SeaPort-e customers with scalable mission support operations including engineering, test and evaluation, technical support, 24/7/365 Customer Support Help Desk, and deployable field support.
BCF Solutions Inc. (BCF)BCF was founded in 2003 and is an industry-leading professional services firm providing its government and commercial customers with quality and timely services and products at affordable prices. BCF provides quality engineering, program management, business management, analysis services, scientific solutions, and professional services that integrate the technical, operational, programmatic, and policy aspects for the Federal Government and a diverse range of commercial clientele. BCF reduces costs and improves performance for its customers through technical enhancement, process improvement, quality assurance, and collaboration.
Global Technical Systems (GTS)GTS is an experienced ISO 9001:2008 certified company with a solid history of providing innovative, cost-effective, high-tech engineering products and product-based services encompassing hardware/software system design, upgrade, integration, evaluation, selection, and procurement. Additionally, GTS provides IT support services, software development, depot repair, and fleet support for radar and display/distribution systems. GTS’s customers include Naval Sea Systems Command (NAVSEA), Naval Air Systems Command (NAVAIR), Naval Research Laboratory (NRL), USSOCOM, Defense Microelectronics Activity, U.S. Coast Guard, Office of Naval Research (ONR), Department of Homeland Security, DISA, Department of Justice, U.S. Department of Agriculture Farm Service Agency, and other Government agencies.
Island Creek Associates, LLC (ICA)ICA is a Maryland-based small business, certified as 8(a), Small Disadvantaged Business, Economically Disadvantaged Woman Owned Small Business/Woman Owned Small Business with a focus on supporting the DoD and state contracting opportunities. ICA provides expertise in a variety of diverse competencies such as engineering analysis and research/development, facilities engineering and management, space planning, program management, logistics, financial and contract services, information technology services, and office and program/project administration. ICA clients include the U.S. Marine Corps (Marine Corps Systems Command) Global Combat Support Systems – Program Management Office, Naval Air Warfare Center – Aircraft Division, Naval Facilities Engineering Command (NAVFAC), and the Department of Navy, Assistant for Administration – Facilities and Support Services Division (DoN/AA-FSSD) through the Naval Supply Systems Command (NAVSUP).
Mobius Industries USA, Inc. (Mobius)Mobius is a Washington-based business that has supported the Marine Corps Tactics and Operations Group (MCTOG) Attack-the-Network (AtN) research and development contract. Mobius employs subject matter experts that work with the operational planning teams (OPTs) in the Marine Corps Counter-Improvised Explosives Device Operational Advisory Group (OAG) and through the Training and Education Command (TECOM) AtN OPT, which included Operating Force personnel in order to integrate actions conducted across all elements and levels of the Marine Air-Ground Task Force (MAGTF) (including joint/combined/inter-agency partners as applicable) to neutralize threat networks. Mobius has supported both MCTOG and MAGTF Training Systems Support (MTSS) in the development, testing, IA, technical documentation, and training of various modeling and simulations.
OTD Solutions & Services, LLC (OTD)OTD is a Service-Disabled Veteran Owned Small Business that provides engineering, information systems, and information technology solutions and services to Defense, Federal and commercial clients. OTD capabilities are geared to meet the needs of its clients for enhancement, modernization, development, deployment, and sustainment of C4ISR and business systems. The OTD management team has serviced and supported the broad spectrum of clients who use Seaport-e, to include NAVAIR, NAVSEA, Space and Naval Warfare Systems Command, Marine Corps System Command, Warfare and System Centers, and Logistics Depots as well as a broad spectrum of Department of the Navy operating commands, joint and unified commands, and federal customers.
Science Applications International Corporation (SAIC)SAIC is a leading technology integrator that provides full lifecycle services and solutions in the technical, engineering, and enterprise IT markets. SAIC has approximately 13,000 employees worldwide. SAIC designs, develops, and sustains offerings that empower diplomatic missions, support warfighter requirements, and advance exploration from the ocean floor to outer space. SAIC maintains leadership positions in supply chain management, hardware integration, and global network integration. SAIC’s diversified contract base enables the company to provide end-to-end capabilities and solutions across mission and enterprise lifecycles. SAIC does all this with the constant and deliberate commitment to ethical performance and integrity that has marked SAIC since its founding. SAIC has a strong commitment to supporting programs of national importance, helping to solve or undertake our country’s most significant problems. SAIC offers a broad range of services and solutions to address its customers’ most complex and critical technology-related needs.
Vanguard Solutions, Inc. (Vanguard)Vanguard is a Service-Disabled Veteran Owned Small Business headquartered in Orlando, Florida. Vanguard brings expert, innovative and diversified research, engineering services, technical support, and products to Government and industry throughout the globe. Vanguard specializes in highly efficient, cost-effective, integrated solutions for the warfighter, whether in the air, on land or at sea. Vanguard covers the spectrum of live, virtual, and constructive training, focused on the delivery of joint force, on-board training, and distributed system solutions.
Team Member Capabilities and Areas of Expertise
Artel LLC (Artel) Artel is an International Organization or Standards (ISO) 9001:2008 certified global leader in information technology (IT) and managed services. Founded in 1986, Artel’s information and communications professionals provide Government customers with a full spectrum of network support services including program management, network management, systems and solutions integration, logistical and field support and Information Assurance (IA). With a performance record on six continents providing mission support to the DoD and other Federal Agencies, Artel is well positioned to provide the Navy and other SeaPort-e customers with scalable mission support operations including engineering, test and evaluation, technical support, 24/7/365 Customer Support Help Desk, and deployable field support.
BCF Solutions Inc. (BCF) BCF was founded in 2003 and is an industry-leading professional services firm providing its government and commercial customers with quality and timely services and products at affordable prices. BCF provides quality engineering, program management, business management, analysis services, scientific solutions, and professional services that integrate the technical, operational, programmatic, and policy aspects for the Federal Government and a diverse range of commercial clientele. BCF reduces costs and improves performance for its customers through technical enhancement, process improvement, quality assurance, and collaboration.
Global Technical Systems (GTS) GTS is an experienced ISO 9001:2008 certified company with a solid history of providing innovative, cost-effective, high-tech engineering products and product-based services encompassing hardware/software system design, upgrade, integration, evaluation, selection, and procurement. Additionally, GTS provides IT support services, software development, depot repair, and fleet support for radar and display/distribution systems. GTS’s customers include Naval Sea Systems Command (NAVSEA), Naval Air Systems Command (NAVAIR), Naval Research Laboratory (NRL), USSOCOM, Defense Microelectronics Activity, U.S. Coast Guard, Office of Naval Research (ONR), Department of Homeland Security, DISA, Department of Justice, U.S. Department of Agriculture Farm Service Agency, and other Government agencies.
Island Creek Associates, LLC (ICA) ICA is a Maryland-based small business, certified as 8(a), Small Disadvantaged Business, Economically Disadvantaged Woman Owned Small Business/Woman Owned Small Business with a focus on supporting the DoD and state contracting opportunities. ICA provides expertise in a variety of diverse competencies such as engineering analysis and research/development, facilities engineering and management, space planning, program management, logistics, financial and contract services, information technology services, and office and program/project administration. ICA clients include the U.S. Marine Corps (Marine Corps Systems Command) Global Combat Support Systems – Program Management Office, Naval Air Warfare Center – Aircraft Division, Naval Facilities Engineering Command (NAVFAC), and the Department of Navy, Assistant for Administration – Facilities and Support Services Division (DoN/AA-FSSD) through the Naval Supply Systems Command (NAVSUP).
Mobius Industries USA, Inc. (Mobius) Mobius is a Washington-based business that has supported the Marine Corps Tactics and Operations Group (MCTOG) Attack-the-Network (AtN) research and development contract. Mobius employs subject matter experts that work with the operational planning teams (OPTs) in the Marine Corps Counter-Improvised Explosives Device Operational Advisory Group (OAG) and through the Training and Education Command (TECOM) AtN OPT, which included Operating Force personnel in order to integrate actions conducted across all elements and levels of the Marine Air-Ground Task Force (MAGTF) (including joint/combined/inter-agency partners as applicable) to neutralize threat networks. Mobius has supported both MCTOG and MAGTF Training Systems Support (MTSS) in the development, testing, IA, technical documentation, and training of various modeling and simulations.
OTD Solutions & Services, LLC (OTD) OTD is a Service-Disabled Veteran Owned Small Business that provides engineering, information systems, and information technology solutions and services to Defense, Federal and commercial clients. OTD capabilities are geared to meet the needs of its clients for enhancement, modernization, development, deployment, and sustainment of C4ISR and business systems. The OTD management team has serviced and supported the broad spectrum of clients who use Seaport-e, to include NAVAIR, NAVSEA, Space and Naval Warfare Systems Command, Marine Corps System Command, Warfare and System Centers, and Logistics Depots as well as a broad spectrum of Department of the Navy operating commands, joint and unified commands, and federal customers.
Science Applications International Corporation (SAIC) SAIC is a leading technology integrator that provides full lifecycle services and solutions in the technical, engineering, and enterprise IT markets. SAIC has approximately 13,000 employees worldwide. SAIC designs, develops, and sustains offerings that empower diplomatic missions, support warfighter requirements, and advance exploration from the ocean floor to outer space. SAIC maintains leadership positions in supply chain management, hardware integration, and global network integration. SAIC’s diversified contract base enables the company to provide end-to-end capabilities and solutions across mission and enterprise lifecycles. SAIC does all this with the constant and deliberate commitment to ethical performance and integrity that has marked SAIC since its founding. SAIC has a strong commitment to supporting programs of national importance, helping to solve or undertake our country’s most significant problems. SAIC offers a broad range of services and solutions to address its customers’ most complex and critical technology-related needs.
Vanguard Solutions, Inc. (Vanguard) Vanguard is a Service-Disabled Veteran Owned Small Business headquartered in Orlando, Florida. Vanguard brings expert, innovative and diversified research, engineering services, technical support, and products to Government and industry throughout the globe. Vanguard specializes in highly efficient, cost-effective, integrated solutions for the warfighter, whether in the air, on land or at sea. Vanguard covers the spectrum of live, virtual, and constructive training, focused on the delivery of joint force, on-board training, and distributed system solutions.
SeaPort-e Functional Area AES Artel BCF GTS ICA Mobius OTD SAIC Vanguard
3.1 – Research and Development Support x x x x x x x
3.2 – Engineering, System Engineering and Process Engineering Support x x x x x x x x
3.3 – Modeling, Simulation, Stimulation, and Analysis Support x x x x
3.4 – Prototyping, Pre-Production, Model-Making, and Fabrication Support x x x x
3.5 – System Design Documentation and Technical Data Support x x x x x x x x x
3.6 – Software Engineering, Development, Programming, and Network Support x x x x x x x x x
3.7 – Reliability, Maintainability, and Availability (RM&A) Support x x x
3.8 – Human Factors, Performance, and Usability Engineering Support x x
3.9 – System Safety Engineering Support x x
3.10 – Configuration Management (CM) Support x x x x x x x x
3.11 – Quality Assurance (QA) Support x x x x x x x
3.12 – Information System (IS) Development, Information Assurance (IA), and Information Technology (IT) Support x x x x x x x x
3.13 – Inactivation & Disposal Support
3.14 – Interoperability, Test and Evaluation, Trials Support x x x x x x x x
3.15 – Measurement Facilities, Range, and Instrumentation Support x x x x
3.16 – Logistics Support x x x x x
3.17 – Supply and Provisioning Support x x x x
3.18 – Training Support x x x x x x
3.19 – In-Service Engineering, Fleet Introduction, Installation and Checkout Support x x x x x
3.20 – Program Support x x x x x x x
3.21 – Functional and Administrative Support x x x x x x
3.22 – Public Affairs and Multimedia Support x
Ardent Eagle Solutions considers customer satisfaction a key indicator to Program and Task Order success. To ensure consistency in quality across Task Orders, it is important to have an established and customer-approved quality assurance program that is defined, communicated, and monitored for adherence throughout the Program Team. Each Task Order Lead is accountable to our Seaport-e Program Manager (PM) for delivery of a product/service according to standardized project management guidelines. Program-level processes, templates, frequent and open communications, and “senior to subordinate” direction ensure unity of effort, repeatable and consistent quality across Task Orders, and that individual Task Order successes contribute to overall Program success. To promote production and delivery of high quality work, we:

  • Hire and retain people with the right work ethic, attitude, and knowledge, skills, and abilities.
  • Establish and use the Responsible, Accountable, Consult, Inform (RACI) model.
  • Hold team members accountable to achieve service levels/metrics in their area of responsibility; provide daily feedback during the first two weeks of a Task Order and weekly feedback during the first two months to early on encourage high performance or apply corrective actions.
  • Ensure our Task Leads understand what quality standards will be applied, how they will be applied and monitored, and how they link to expected benefits.
  • Establish a program-level library of references, templates, and processes for use by all Team Members.

The customer, through assigned task weightings in the Quality Assurance Surveillance Plan (QASP), identifies the tasks, at both the Program and Task Order levels, considered most significant to successfully meet objectives. This ranking allows our management and technical leadership to properly focus team efforts and resources. Our PM sets the Program environment of what is acceptable and Task Order Leads implement that guidance within their Task Orders. Our Quality Management (QM) approach supports the delivery of high-quality products and service by providing visibility into, and feedback on, Program/Task Order processes, associated work products, and service delivery throughout the life of the Program/Task Order. Our QM approach includes:

  • Perform Quality Planning. We document our Program QM processes to effectively execute QM activities. Systematic processes that translate QM into measurable objectives and requirements have a sequence of steps for realizing them within a specified timeframe. Our QM approach includes our quality objectives and the control measures to use. Central to this approach is a description of the quality strategy and the expected quality performance measures. Our Quality Plan establishes how the program will objectively evaluate its processes and the QM audit schedule for when these goals will be realized.
  • Perform Quality Assurance (QA). Our QA goal is to promote consistent application and use of approved processes. During QA, the specific approach to be followed in performing the services activities is identified and documented; we use a checklist to document the results of the quality control (QC) review. Quality measurement data is collected to support Program/Task Order measurement activities and is analyzed in order to evaluate and improve overall Program/Task Order performance. 
  • Perform QC. This involves monitoring specific results to determine if they comply with relevant quality standards and identifying ways to eliminate causes of unsatisfactory results. Our evaluation of work products and services begins with the determination of the purpose of the product or services. QC identifies deficiencies and promotes problem resolution; manages changes; and provides data, report, and Program/Task Order deliverables that are accurate, reliable, and acceptable for their intended use. Our QC records and tracks the ongoing activities that the Program/Task Order team performs to correct deviations from the plan. The list of items evaluated should be ranked in priority order taking into account such individual factors as volume, dollar value, mission importance, or some other weighted criteria.  
  • Communicate Results. Quality issues are communicated on a regular basis to all interested parties. Non-compliance issues are resolved by the Program Team with support of the PM, quality leads, and AES’ QA Manager. The QC evaluation identifies which processes, procedures, policies, work products, or services achieve desired results and which are noncompliant. For non-compliant items, the defect along with suggested corrective actions is documented. Findings are discussed with the PM and a POA&M is established.
  • Establish Records. Our QM effort is a formal process which results in the requirement to establish and maintain a record of all quality-related activities.

Lessons Learned information increases our knowledge base, establishes a history of best practices for reuse, and is essential for continuous process improvement. 
Please contact our Quality Manager for additional details on our Quality Assurance program.

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Email: contact@ardenteaglesolutions.com

Our normal office hours are 08:00 – 17:00 Eastern on weekdays. Give us a call or drop by anytime.

We answer all inquiries as soon as possible.

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